In today's competitive world of business, it is becoming more and more important to deliver customer service that is unbeatable. These five creative strategies can support you in your business. 1. Tr

Remember you just filled out a form, signed your name, and got a cool credit card and a bunch of gifts right there on campus? Well, don't expect that to happen again anytime soon. Recently, China'

Man: Shelton. How may I help you? Woman: I'd like to book ten people in for three nights. Man: When? Woman: The 1st to the 3rd December. Man: Ten people, from the 1st to the 3rd December? Wo

Clerk: Hi. Can I help you? Woman: Yes, I’d like a room for the night, please. The sign outside says you have [[vacancies]]. Clerk: Yes—but only a couple. I guess nobody wants to drive in this stor

I will be in Chicago next week and will need a rental car. I called up Bargain Rental Cars and made a reservation. After I got through the phone tree1, I spoke with a reservation agent. Agent: Wel

Server: Hi. Welcome to Joe's Hamburger Restaurant. Hi Home of the one-pound super deluxe hot and spicy cheeseburger. Will this be for here or to go? Customer: Uh, to go. Server: Okay. What would y

Beautician: Hi. How can we help you today? Customer: Yeah. I'd like to get my hair trimmed a little. Nothing fancy . Just a basic trim. Beautician: Well, can we interest you in today's special?

Employee: Hello. Can I take your order? Customer: Yes. I'd like a large pepperoni pizza with mushrooms and green peppers. Employee: Would you like anything else? Customer: Well, wait. Uh, can I

如何对待客人的投诉 How to Handle Complaints?